Experience
In 1999 we began supporting our first hosting customers on a server in someone's living room, and since then we have grown into a company with over 110,000 clients hosting over 470,000 sites with us. What does this mean for you? Not only do we know what we're doing, but you're not going to have to worry about changing hosting companies because we're not going anywhere.
Personal Customer Support
At IX we decided that we wanted to provide the best and most exceptional customer support in the industry. That is why we developed a company wide philosophy to provide a unique and personalized customer support experience. This is how our Personal Support Rep program was born.
When you sign up with us, we assign you your own support agent that you can contact directly with any questions or issues you might have. (click here to learn more about the program).
Zero Risk Guaranteed
Every webhost offers a 30-day money back guarantee and many also offer an anytime money back guarantee, but who offers completely free hosting? We do. For a full week, you can kick the tires, take her out for a spin, and see how she handles in the straights - for no charge. Seriously. We won't charge your card until after the 7 day trial period, and if you cancel before it's up - you will never be billed. No fighting for refunds, no fine print.
Cutting Edge Technology
The success of a hosting company largely depends on whether they are able to keep their customers' websites online and accessible to the web. But 99.9% website uptime is really just one one of those phrases you hear hosting companies throw around, but not define in real terms. We have a Tier 3 n +1 redundant data center that keeps your site up the maximum amount of time.
The IX Web Hosting Community
With our database of over 110,000 customers, joining IX Web Hosting means that you become the newest member of an experienced and interactive community. With the help of social media such as twitter, blogs, facebook, a technical status blog and online Success Tools that include step by step video tutorials.
IX Web Hosting is an award-winning discount web hosting company. In business since 1999 - that's a long time in this industry! - IX Hosting has developed into an industry leader by providing both individuals and small- to medium-size businesses with all the tools required to easily establish their desired online presence. IX Web Hosting estimates 5,000 new clients switch to their services every month. Numbers like that almost speak for themselves!
But there's more. IX Web Hosting offers energy-efficient web hosting and friendly and reliable customer service. Users of both Linux and Windows can turn to IX Hosting to find hosting packages that suit their needs. Starting at just $4.95 a month, IX Web Hosting offers unlimited domains, unlimited disk storage and unlimited sub domains. With a state-of-the-art data center and a US-based call center, IX Hosting has the infrastructure and personnel to meet all your needs.
All IX Hosting plans include website statistics and raw log files, professional web design software, an online file manager and WebShell, WorldWide WebMail access, and eCommerce Shopping Carts. IX Web Hosting comes with a 30-day money back guarantee: if you're not completely happy with the features and support IX offers, you won't be out a cent.
Price Value
IX Web Hosting delivers unlimited disk space, bandwidth and sub-domains and a long list of features, all starting at just $4.95. IX Hosting also features a 24/7 customer support center with toll-free telephone and live web chat support standing by. Price value? Excellent.
For extra protection, IX Hosting runs a sequence of money-back guarantees, beginning with an initial 30 day 100% money-back guarantee. In recognition, however, that it sometimes takes several months to determine whether a service is right for you, IX Web Hosting that if you are ever unsatisfied with their service, you can receive a full refund of the current month's fees as well as all prorated monthly fees left on your subscription.
There's a customer support guarantee (see that section below) and a Price Freeze guarantee that once you join, your fees will never go up again. IX now includes Alipay payment method, used by many Chinese citizens.
All IX Hosting plans support CGI-BIN, Perl 5, CGI-scripts, PHP 4 scripting, and Macromedia DreamWeaver, Flash, and ShockWave, Real Media, MP3s, Quicktime, streaming audio, MySQL, PostgreSQL, Webalizer and ModLogan statistics, WAP (Wireless Application Protocol). ColdFusion, Microsoft SQL servers and Active Server Pages supported by only Windows packages.
Reliability
IX Web Hosting vows that uptime is their top priority, and guarantees 99.99% uptime during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. IX Hosting also performs regular courtesy site backups.
IX Web Hosting owns their own data center, which they monitor day and night. The data center has been custom designed to run on fault-tolerant systems, to ensure lightning-speed load times using smart-routing, and provide redundancy in every possible capacity, featuring SONET reliability and CISCO 12000 series router to run 750 servers for 80,000 clients.
Control Panel
IX Hosting's proprietary H-Sphere control panel is unbelievably easy to use, primarily because the interface is all icon-based. Learn to associate the little pictures with the task clicking it performs and you'll be playing this thing like Mozart on the piano before you know it.
Among its greatest features are multiple domain management, real-time email management (autoresponders included), and a password protected directory manager. What you can't do on this control panel, you probably don't need to do. IX Web Hosting gives you access to your account information and settings, including invoices - you can manage your account simply from the account control panel.
Customer Support
Among all IX Hosting's other guarantees is "Support Hero", promising 1-on-1 personal support 24/7. You will receive your very own "support hero" and be given an email address, phone number, and technical blog.
IX Web Hosting also has 24/7 toll-free telephone, ticket submission and live web chat support. IX Web Hosting takes customer service seriously - and it's a great benefit to all who sign on to their services.